Adjusting World - September 2004 - Volume 2, #9
Presented exclusively by Sienna Staffing

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Where Is The Money Going To Come From?

William Nathans
Senior Claims Examiner
Athens Administrators

It has now been four months since the legislature “reformed” workers compensation. As someone who handles the day to day issues in adjusting claims, I can tell you that the life of an adjuster has gotten more difficult. Our hands are tied with regards to getting medical opinions on compensability. Doctors and lawyers don’t know how the rules on apportionment are going to work. We have no idea how permanent disability is going to determined or what it is going to be worth. Timeframes have contracted to a point that it is going to be almost impossible to comply with. The days of adjusters handling 150 to 200 files are over.

The carriers and TPA’s are going to have to adjust the caseloads. This means that the cost of doing business is going to go up. Someone is going to have to pay for increased staffing. We all know that this cost is going to get passed on to someone. The question is who? The law was supposed to provide reduced rates to employers. Are we naïve enough to think that the employers are going to cut into their profits (if any) to hire more people? I think not! So the basic question remains where is the money going to come from? Gee anybody got any ideas?

Please e-mail at bill@adjustingworld.com with your comments.

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Jerome H. Davis, M.D
Muir Orthopaedic Specialists
www.muir-orthopedic.com
drdavis@adjustingworld.com

Another part of the overall problem is exorbitant facility fees. It would seem to most of us that this problem could easily be handled, particularly by the claims individuals.

There is obviously a profile of facility costs for commonly done procedures such as the knee arthroscopy, shoulder arthroscopy, carpal tunnel procedure, etc.

The procedure has to be authorized by the claims person, so it would seem simple to identify the outliers, those facilities that are known to charge exorbitant fees relative to the average. In such circumstances, the claims person can simply direct the patient away from the guilty facilities.

As a group, I would expect most physician owned facilities to be more efficient, to employ more capable personnel, and to employ better anesthesiologists who are well versed in nerve blocks and outpatient treatment than a hospital facility and a similar non-physician owned facility.

In terms of cost, physician owned facilities are not exempt from greed. However, most of the facility managers are astute enough to keep their costs competitive with the other outpatient facilities.

The conflict of interest issue is specious. Physician ownership usually insures the most efficient operation, the highest quality medical and non-medical help, the highest quality anesthesia and the most patient friendly environment. I can assure you that the concern of most surgeons is that their patients be operated on in an environment where there is high motivation, high efficiency, high skill and teamwork.

Most outpatient facilities, whether physician owned or not, are still able to charge much lower fees than hospital-based facilities. In fact, much of the bad publicity incurred by outpatient facilities, in my view, has been generated by hospital lobbyists, for the very reasons that the hospital based facilities are having difficulty competing in terms of quality and price.

In conclusion, there is no question that individual providers, not necessarily physicians in all cases, are part of the problem, but I believe the major structural costs in the system lie elsewhere.

Dr. Davis currently practices general orthopedic surgery with a special interest in sports medicine at Muir Orthopaedic Specialists. He also serves on the demanding trauma service at John Muir Hospital, and is a Qualified Medical Examiner for California.
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5th Edition of The AMA Guides
 

California Workers Compensation: From Packard Thurber to The AMA Guides

Transference of Evaluation Methodology

Luis Pérez-Cordero, MA, AAPMR
Permanent Disability Rating Specialist
pdrating@pacbell.net
WWW.PDRATINGS.COM

California has allowed for ratings for both specific and regional anatomic measurable impairment (objective) factors ratings. But the determination of these impairment ratings has always been incomplete.

SB 899, delegates’ new and important duties to the evaluating AME/IME/QME.

Evaluators have historically provided Upper/Lower Extremity Measurements, Lumbar Ranges of Motion, Imaging & Test results, diagnoses, complaints, pain factors, subjective factors, etc. Some factors were ratable (amputation/loss of motion); others were not (knee joint replacement/muscle weakness in the upper extremities).

Via the 5th Edition of The AMA Guides it returns to our system the proviso that, in addition to the reporting of the impairment findings, the evaluating physician will now determine the impairment percentage for both the anatomic and clinical objective factors - a function that has been performed by non-medical personnel.

Evaluators will now follow more exacting procedures and specific criteria in both the manner in which they obtain this information and present it in their comprehensive medical reports, which will now be referred to as - Maximum Medical Improvement Report – MMI Report.Like for any other factors of functional loss, the evaluating physician must explain the rationale and logic of the impairment rating and reference the tables and figures used in its determination.

Measurable anatomic, clinical findings, imaging studies, tests results, individual complaints, pain and other subjective factors, information that the medical evaluator has been providing in their comprehensive P&S Report, is now to be incorporated into one overall percentage of permanent impairment. Factors previously overlooked will now be incorporated into the ratable impairment factors of all musculoskeletal injuries.

In the 1960s evaluating physicians incorporated into the P&S/MMI Report the impairment methodology presented by Packard Thurber’s Evaluation of Industrial Disability. (AD Rule 9725 & 9727 » 8 CCR 46,9725 & 9727). But with these changes also began the disconnection of individual pain factors and other complaints from objective and clinical impairment factors. This severance of subjective complaints from measurable factors of impairment created a situation in which the boundaries between non-ratable individual complaints and ratable subjective factors of disability disappeared. The AMA Guides reconnects them again.

1.1 – Training Considerations

The transition from a system in which physicians only presented impairment information without having to worry how that information was used in the determination of permanent disability will require time and training .

Attend seminars and conventions presented by non-medical personnel. Do not discard the inclination of the presenting ‘expert’ panelists to help avoid fragmented or askewed interpretations of how to use The Guides.

Strongly recommended are the seminars by Dr. Christopher R. Brigham, MD, or other seminars in which medical personnel are the trainers and are either recognized by ACOEM or AMA. In both the intensive one-day seminar on 7-16-2004 in San Diego, California 1 and the ACOEM two-day seminar in Boston, Massachusetts, Dr. Brigham presented the strongest foundation for the understanding and use of the AMA Guides from the correct perspective – that of the medical profession.

After attending both, I strongly recommend that as an introduction you first attend a one-day intensive-overview seminar of the AMA Guides, and/or then attend the two-day seminar case study (hands-on) approach to Evaluating Impairment

At first the amount of information in a 1-day seminar appears overwhelming. The hands-on approach of the two day seminar helps participants understand how much of what they already do is part of the AMA Guides impairment evaluation.

The medical evaluator will now translate factors of disability, which have been rated independently from each other or never considered in the rating process into a cohesive unit - the impairment percentage.

Dr. Mohammed I. Ranavaya, in a seminar by the American Board of Independent Medical Examiners (ABIME), also affirms what continues to be the base of any P&S/MMI comprehensive report – the need of the physician to understand the regulatory demands of their respective systems.

8 CCR WCAB § 10606 outlines what should be included in a medical evaluation, the Labor Code, The WCAB and decisions by the California Courts [of what is considered a reliable medical legal expert opinion ‘substantial medical evidence’] are still the heart of any comprehensive medical-legal evaluation. They provide guidance on what and how the information must be presented within the body of the medical report.(Refer also to The Medical Opinion as Evidence - A Judge's Perspective

David Kizer, Esq., in his recent article The Medical-Legal Evaluation Process under California Workers Compensation Law (After SB 899) - Qualified Medical Examiner Article & Examination 17 - Elliott-Lopez Publications said it best in his closing remarks:

It is apparent that the AME/QME [IME] currently exists in an atmosphere in which additional sweeping changes are about to be made. The IMC Physicians Guide and the evaluation guidelines of the California Code of Regulations [now the DWC Medical Unit Guides] are still viable resources in the preparation of a California P&S/MMI Report.

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Lori Webb, D.C., Q.M.E.
drwebb@adjustingworld.com

Is case management obsolete? By trade I am a chiropractor who does Field Case Management full-time. I specialize in working with claims where the injured worker has selected a chiropractor as the Primary Treating Physician. Before SB 229 and SB 899 came into the picture, case management kept me very busy. It seems that with these new laws, case management has become unnecessary and has been pushed aside to make room for Utilization Review. This theory applies to Nurse Case Management as well as Chiropractic Case Management. Most Claims Examiners feel that with the passage of SB 229 and SB 899 they now have control of their claims. If treatment appears to be out of control, they send the treatment plan to Utilization Review, get the ongoing treatment denied, and ultimately retain control of the case. In a way, they are right. Treatment is being controlled and minimized to more reasonable levels but there are many other issues in a California worker’s compensation case that are getting ignored which case management facilitates.

Case managers are the primary communication between claimant, Primary Treating Physician, and Claims Examiner. A claimant is more likely to tell a case manager that they are unhappy with treatment than tell the adjuster. I’ve had several cases where the claimant has confided that they feel that they need different treatment and don’t know how to go about making a change. It is a case manager’s job to help the injured worker find a new, more qualified Primary Treating Physician. In helping the injured worker find a new Primary Treating Physician, the case manager also finds a physician that does not “play” the system to their advantage, thus looking out for the interests of the client.

I have also found that Primary Treating Physicians are more likely to work with case managers than adjusters. They feel that they can consult with the case manager because case managers have some medical background and will understand the Treater’s goals and rationale for care. As a chiropractor, I have definitely found that working with another chiropractor peer-to-peer is essential. The Treater knows that I know what is reasonable and necessary pertaining to chiropractic care. An adjuster, or a nurse for that matter, may not.

Case managers deal with many issues in the worker’s compensation claim. Utilization review only allows one to control treatment. Case management works with the Primary Treating Physician to move the case toward permanent and stationary levels and return the injured worker to work. Utilization review cannot facilitate these issues. By working with the Treater, the case manager can reduce total costs in a case by handling these other aspects of the case.

Utilization review only reviews treatment plans but does not help guide the case in the right direction. A case manager will work with the Primary Treating Physician to encourage proper treatment. I’ve had cases where ongoing treatment has been denied and the Primary Treating Physician does not quite know what to do with the claimant. A case manager will come in and make suggestions for more appropriate treatment. Oftentimes the Primary Treating Physician will take the suggestion of an orthopedic consult, for example, and this will go through Utilization Review and be approved.

On the surface it would appear that case management is outdated. I can assure you that it is not. If all we do is focus on treatment plans using the utilization review process, we forget the other vital issues of the case (i.e. return to work and permanent and stationary status). These will catch up to us in the end, costing the client thousands of dollars in TTD and PD payments. We have spent so much time and energy this year putting into practice SB 228 and SB 899 that we have forgotten the value and need of case management in the worker’s compensation system.

About the author: Dr. Webb is the Supervisor for Chiropractic Field Case Management for Professional Dynamics, Inc. She also is an Examiner for the National Board of Chiropractic Examiners and a Qualified Medical Evaluator. Professional Dynamics is a California based company that provides chiropractic case management, nurse case management, and utilization review services. You can contact Dr. Webb at Drwebb@adjustingworld.com.
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Stephen L. Kline, Esq.
ARMSTRONG LAW FIRM
stephenk@arm-law.com

Buzz from the Street:

Chiropractors and Bad Case Law

Two cases from the Fifth District Court of Appeal, involving the same chiropractic office, the same applicant’s counsel and the same defense counsel may forecast Appellate Court handling of SB899 and its multiple litigation points.

Wawona Packing Companyv. WCAB (Valencia) involved an illiterate farm worker who signed a HCO enrollment form which was printed in English. HCOs are similar to the upcoming Medical Provider Networks which appear on the scene on or after January 1, 2005. Enrollment in an HCO allows employer designated medical treatment for at least 90 days and in some cases as much as 180 days.

Mr. Valencia was injured on the job site and was taken to the HCO program provider. Seven days later, without notifying the employer, doctor, or the insurance carrier, the injured worker started treating with the Accident Helpline Medical Group, chiropractors. The carrier refused to pay for treatment and terminated temporary disability.

At an expedited hearing, the WCJ found that “the employer did not take sufficient steps to properly enroll the applicant in the HCO Group.” The WCAB affirmed the WCJ’s opinion.

The 5 th District agreed. Interestingly, The Court of Appeal quoted BOTH Labor Code 3202 (liberal construction) and 3202.5 (added by SB899 – equal protection before the law on burden of proof) in its introductory paragraphs. They went on to say that the evidence before the Board was clear that the worker did not understand what he was signing. The employer failed to produce any evidence as to demonstrate that the injured worker had been given a choice as to sign or not sign.

In the companion case, H&H Farms v. WCAB (Velasquez), Mr. Velasquez was injured on the job and went to HCO program provider and treated with them for about 16 days. He was released for modified duty which Mr. Velasquez found to be humiliating.

So he began treating with the Accident Helpline Medical Group. The WCJ rejected the enrollment form issue, but he found that the Injured Worker did not formally change his physician until Accident Helpline filed its lien. The Insurance Carrier was ordered to provide temporary disability and to pay for medical treatment from the date of lien. Both sides petitioned. The WCAB agreed with the WCJ on both Petitions.

The 5 th District cut and paste three of its initial paragraphs from the Valencia decision to this decision and upheld the WCJ’s decisions. They indicated that although the Injured Worker had not followed his statutory obligations to change primary treating physician, “that it is sufficient that defendant has no liability for benefits during the control period and during the period of intentional lack of cooperation.” Thus, after that control period in this case 90 days, because the injured worker testified that he was not receiving any relief from the HCO’s doctor’s care, the post control period treatment and disability would stand.

Will this case be a wedge for destroying the employer’s control of medical services with the SB899 Medical Provider Networks (MPN)? Possibly, but with the MPNs, there are several levels of appeals within the network that must be followed first before one can go outside the MPN. Also if one gets outside the MPN, the treatment can still be limited via ACOEM. However, as other commentators have noted, the legislature can do all the reform it wants, the Judges entrenched in the system may not change as easily.

Finally this month, I can’t help but to report a case which I put in the category, “Excuse me ... what was that again?”

Tracy Johnson, a psychologist with the CA Dept of Corrections for four years claimed a Cumulative Trauma injury contending that she was overwhelmed with the stress of her job. She sought medical treatment and was diagnosed with bipolar disorders, mixed with psychotic features. The claim was denied. Four days after the denial of the claim, Ms. Johnson drowned her two-year old daughter. She was arrested, confessed and was incarcerated. Shortly thereafter, Ms. Johnson committed suicide in jail.

A death claim from her surviving husband and daughter was filed. The WCJ found that they were entitled death benefits. The WCJ found that there was no evidence of any other stresses in the decedent’s life and that the job stress was the predominant cause. The suicide was a result of the reduction in her medications, thus the voices in her head had come back. The Judge concluded that the suicide was an “irresistible impulse”. The First District denied the defendant’s Writ of Review. Ca Dept of Correction v WCAB (Johnson) 2004 Cal Wrk Comp Lexis 230.

Tragic cases make tragic law.

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POLL

     
 

Results of the August Poll

Should Stress Claims be Banned?

Yes

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Events Calendar
September
DATE/TIME EVENT/CONTACT LOCATION SPEAKER/TOPIC
Thursday
September 16
Luncheon Registration is at 11:30 am and the speaker and lunch starts at 12:00 pm
DVICA Luncheon
Contact: dvica@dvica.org
1-800-927-3815
Scott’s Seafood Restaurant
1333 N. California Blvd.
Walnut Creek, CA
Speaker:
TBA
Topic:
TBA
Friday
September 17
11:15 am - 11:30 am Registration
11:30 am - 1:00 pm Speaker and Lunch
SBICA Luncheon
Adjusters can Attend Luncheons for $5 call or email for details
Contact:
Cindy Delgado

408-828-2000
Eight Forty North First Restaurant
840 N. 1st Street (near Hedding St.)
San Jose, CA 95110
Speaker:
Joe Capurro, Esq. vs. Michael Holmes, Esq.
Topic:
TBA
Wednesday
September 22
1:00 pm - 4:00 pm
VICA Luncheon
Details to be announced
Contact: www.valleyica.org
For more information contact:
Bradley Bates
The Sutter Club
Sacramento
Speaker:
Assemblyman Doug La Malfa and other speakers
Topic:
Get Ready for 2005 with insider information about legislative intent and reform legislation.
Legal Update:
TBA
Wednesday
September 22
11:30 am
RSVP no later than Monday before the event
SFICA Luncheon
Contact:
Eric Schmit

510 893-4111 ext. 250
Oakland Marriott City Center
1001 Broadway
Oakland, CA
Speaker:
TBA
Topic:
TBA

Have an insurance related event coming up?

Email us the relevant information and we can place it in our Events Calendar. Send us a note with the relevant facts and sponsoring organization to eventform@adjustingworld.com

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