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Lori Webb, D.C., Q.M.E. Is case management obsolete? By trade I am a chiropractor who does Field Case Management full-time. I specialize in working with claims where the injured worker has selected a chiropractor as the Primary Treating Physician. Before SB 229 and SB 899 came into the picture, case management kept me very busy. It seems that with these new laws, case management has become unnecessary and has been pushed aside to make room for Utilization Review. This theory applies to Nurse Case Management as well as Chiropractic Case Management. Most Claims Examiners feel that with the passage of SB 229 and SB 899 they now have control of their claims. If treatment appears to be out of control, they send the treatment plan to Utilization Review, get the ongoing treatment denied, and ultimately retain control of the case. In a way, they are right. Treatment is being controlled and minimized to more reasonable levels but there are many other issues in a California worker’s compensation case that are getting ignored which case management facilitates. Case managers are the primary communication between claimant, Primary Treating Physician, and Claims Examiner. A claimant is more likely to tell a case manager that they are unhappy with treatment than tell the adjuster. I’ve had several cases where the claimant has confided that they feel that they need different treatment and don’t know how to go about making a change. It is a case manager’s job to help the injured worker find a new, more qualified Primary Treating Physician. In helping the injured worker find a new Primary Treating Physician, the case manager also finds a physician that does not “play” the system to their advantage, thus looking out for the interests of the client. I have also found that Primary Treating Physicians are more likely to work with case managers than adjusters. They feel that they can consult with the case manager because case managers have some medical background and will understand the Treater’s goals and rationale for care. As a chiropractor, I have definitely found that working with another chiropractor peer-to-peer is essential. The Treater knows that I know what is reasonable and necessary pertaining to chiropractic care. An adjuster, or a nurse for that matter, may not. Case managers deal with many issues in the worker’s compensation claim. Utilization review only allows one to control treatment. Case management works with the Primary Treating Physician to move the case toward permanent and stationary levels and return the injured worker to work. Utilization review cannot facilitate these issues. By working with the Treater, the case manager can reduce total costs in a case by handling these other aspects of the case. Utilization review only reviews treatment plans but does not help guide the case in the right direction. A case manager will work with the Primary Treating Physician to encourage proper treatment. I’ve had cases where ongoing treatment has been denied and the Primary Treating Physician does not quite know what to do with the claimant. A case manager will come in and make suggestions for more appropriate treatment. Oftentimes the Primary Treating Physician will take the suggestion of an orthopedic consult, for example, and this will go through Utilization Review and be approved. On the surface it would appear that case management is outdated. I can assure you that it is not. If all we do is focus on treatment plans using the utilization review process, we forget the other vital issues of the case (i.e. return to work and permanent and stationary status). These will catch up to us in the end, costing the client thousands of dollars in TTD and PD payments. We have spent so much time and energy this year putting into practice SB 228 and SB 899 that we have forgotten the value and need of case management in the worker’s compensation system. About the author: Dr. Webb is the Supervisor for Chiropractic Field Case Management for Professional Dynamics, Inc. She also is an Examiner for the National Board of Chiropractic Examiners and a Qualified Medical Evaluator. Professional Dynamics is a California based company that provides chiropractic case management, nurse case management, and utilization review services. You can contact Dr. Webb at Drwebb@adjustingworld.com. |
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