Adjusting World - August 2004 - Volume 2, #8
Presented exclusively by Sienna Staffing

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William Nathans

Senior Claims Examiner
Athens Administrators

Let’s talk about another fun claims handling issue under SB 899.

As we all know, if a claim is delayed in order to get a medical opinion, we need to go through the panel QME process. But what do we do with a delayed psych claim?

The old process had us assign an investigator to take statements from the coworkers and supervisors. We would obtain the medical records and set up an AOE/COE evaluation in order to determine if more than 50% of the employee’s stress was work related.

Now, we assign the investigator, get the medical records and wait for the employee to request a panel Qualified Medical Evaluator. Once we have been notified of the appointment, we have to send all the information we intend to send to the QME to the employee, at least 20 days prior to the examination.

Guess what? The employee gets to object to any non-medical information. If they do, the material is not sent to the QME. Gee, if the only information the doctor gets is what the employee tells him or her, what is the opinion going to be? How many non-compensable stress claims do you think we will see?

Another issue with a psyche claim has to do with the medical information. What can we send to the employee? A lot of times the treating doctor will advise us not to release the information to the patient. If we cannot send the medical to the employee, can we send it to the QME?

In my humble opinion we are going back to the old days when it was real hard to deny a stress claim on a medical basis.

Please e-mail at bill@siennast affing.com with your comments.
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By Lori Webb, D.C., Q.M.E.
drwebb@adjustingworld.com

It seems like an odd question. Why would they? Chiropractors don’t prescribe medications, they don’t perform surgery, nor are they a “one visit and you’re cured” solution. From a defense point of view, chiropractors appear to contribute minimally to the recovery of the injured worker. However, chiropractors play a very important and vital role in the Worker’s Compensation system.

Chiropractic fills the gap between cases requiring minimal treatment and those requiring surgical intervention. Most Workers’ Compensation cases fall into this category as a great number are musculoskeletal in origin. Of those, the vast majority do not require surgery. If surgery is not indicated, then the orthopedic approach is usually medications and physical therapy. The chiropractic approach is somewhat different. Chiropractors are ideal in resolving these”middle of the road” type injuries. ACOEM Guidelines support manipulation for acute low back injuries. A chiropractor’s main tool is manipulation and they are experts at it. Chiropractors perform manipulation and most incorporate physiotherapy modalities/exercises in their practices. This allows the injured worker the benefit of chiropractic manipulation and the healing properties of physical therapy.

Many injured workers prefer a more natural approach to healthcare. These workers tend to have a more natural lifestyle. They tend to eat better, exercise, and avoid medications which they feel mask the problem rather than resolve it. Chiropractors do not incorporate medications in their treatment regime; rather they believe that the body should be allowed to heal itself. Using the natural approaches of manipulation and physiotherapy the injured worker can heal faster and without the use of medications that mask the pain. Of course, there are times when medical intervention is required and chiropractors should recognize those signs and promptly refer out to a specialist.

Usually the industrial injury is not the first injury that the injured worker has encountered. Most have had other injuries such as car accidents, sports injuries or general aches and pains. They may have sought chiropractic treatment in the past and had success with it. When the work related injury occurs, the injured worker wants to return to the chiropractor because they have obtained relief from it. This is not an uncommon scenario. It happens all the time. They believe that because the chiropractor helped them resolve from the injuries from a car accident that the chiropractor can help with the low back strain from lifting at work.

I have seen many cases where chiropractic treatment helped the injured worker when all other forms of treatment had failed. Chiropractic is a great option for musculoskeletal injuries that do not require surgery. Chiropractors can perform physiotherapy and manipulation, giving the injured worker the best of both worlds. The key is making sure that the injured worker finds a good and competent chiropractor. There are good and bad in every specialty and chiropractic is no exception. A great chiropractor can make all the difference. If the injured worker is not progressing, then the injured worker may be treating with the wrong chiropractor. If you feel that the injured worker is not treating with the best chiropractor, then case management may be indicated to move care in an appropriate direction.

About the author: Dr. Webb is the Supervisor for Chiropractic Field Case Management for Professional Dynamics, Inc. She also is an Examiner for the National Board of Chiropractic Examiners and a Qualified Medical Evaluator. Professional Dynamics is a California based company that provides chiropractic case management, nurse case management, and utilization review services. You can contact Dr. Webb at Drwebb@adjustingworld.com.
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Joan Lloyd is a management consultant, executive coach, workshop trainer and professional speaker. www.JoanLloyd.com, (800) 348-1944

Strategies for reducing stress at work 

“You don’t understand, Joan. I know how to treat people and talk to people. But when I’m under stress I just don’t do it” This manager was carefully and calmly explaining to me why he was demeaning, sarcastic and highly volatile with people. Interestingly, he honestly believed that his high stress defense got him off the hook. More >>

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Jerome H. Davis, M.D
Muir Orthopaedic Specialists
www.muir-orthopedic.com
drdavis@adjustingworld.com

In my last article I discussed carpal tunnel syndrome. Likewise, the conditions of degenerative disc disease and disc herniation are related to genetic factors.

The most important factors in degenerative disc disease and disc herniations are now known to be related to genetic factors, smoking, and obesity and deconditioning. Studies in Sweden 30-40 years ago showed that episodes of acute low back pain manifested by severe lumbar pain, spasms, etc. occur in 50 to 80% of all adults on one or more occasions. That same study showed that no matter how much the perceived discomfort the first 48 hours, the natural history of recovery was benign. The studies encompassed thousands of the natural history in these patients who were not treated and this very large Swedish study indicated that 70% of patients were symptom-free in eight weeks, regardless of treatment. The patients who have prolonged spinal disability related to degenerative changes and herniated discs are not included in this usual group.

The back sprains that occur in the normal healthy population are just as likely to occur off the job as on the job. Any activity of daily living is sufficient to trigger one of these events. Absent a substantial documented industrial event or load, these events occur randomly. However, if an individual bends over the refrigerator while on his or her lunch and has their back go out, then legislatively the patient is considered to be an injured worker. The same event might have occurred just as easily when the patient leaned over to brush their teeth in the morning.

Therefore, the legislators could immediately produce a large savings in the worker’s compensation system by apportioning to pre-existing conditions, and changing the language that defines the condition that arises out and in the course of employment to match legislative language in most other states that have substantially lower costs.

Once a workers’ injury has been declared as arising out of and in the course of employment, it would seem that it would be economically cost effective to get that individual back to work as soon as possible and as safely as possible and without the intervention of an attorney.

This goal is best accomplished by early and accurate diagnosis, early definitive treatment and early detailed explanation to the patient as to what condition he or she has and what condition he does she does not have.

I believe it has already been shown that early specialty care is cost effective in musculoskeletal disease.

In my experience, I find these goals and criteria are not met when patients are treated in the usual occupational medicine, emergency room or family practitioner setting.

Another center for excess costs on the provider’s side can be inappropriate ongoing patient treatment, incurring expense but without demonstrating and substantial improvement in the condition.

There are practice guidelines for low back pain, radicular pain, shoulder pain, knee pain, etc. which are widely available. If a patient plateaus at an unacceptable level, treatment and diagnosis need to be evaluated by a specialist. For most musculoskeletal conditions, one expects to see vast improvement within the six week period.

My next article will address exorbitant facility fees.

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ACOEM QUESTIONS

Alan C. Roth, MD JD
drroth@adjustingworld.com

1. Do the guidelines prevent an injury from becoming chronic?

The guidelines do encourage mobilization and return to function in a rapid manner, which may certainly occasionally prevent an acute injury from becoming chronic. Similarly, chronic use of narcotic analgesia is not encouraged by the guidelines. The guidelines state that if the patient fails to functionally improve as expected with treatment, the condition should be reassessed to correct the diagnosis and treatment plan. On the other hand, sometimes in the comp setting, there can be delay in needed testing and treatment, or a question of relative cost saving which sometimes will encourage a less that optimum recovery and promotion of a chronic problem, in my experience.

2. What diagnostic tests are not appropriate under ACOEM?

The guidelines are lacking, at times in specifics regarding exactly what tests are allowed under what conditions. The generalization however is that if the patient is not progressing as expected with treatment, and if there is "physiologic" evidence of tissue insult or neurological dysfunction, and if there are "red flags", particularly in order to avoid surgery, testing is encouraged. Red flags may include fractures, dislocations, infections, tumors, inflammation, progressive neurological deficit or vascular compromise, as well as to rule out other regional issues such as renal colic, appendix, Urinary tract infections, etc. The guidelines suggest almost no testing until after one month of symptoms, especially x rays unless the above criteria is met. Lumbar spine radiographs should not be recommended in the absence of red flags for serious spinal pathology unless the pain persists for at least six weeks. However, it may be appropriate when the physician believes it would aid in patient management to order x-rays. This appears to open the door for subjective issues.

Certain tests such as some arthrograms and Lumbar discograms are not recommended by the guides based on reports they have adopted, but which may not be based on a comprehensive review. (opinion)

Alan Roth, MD JD is a practicing physiatrist in the East Bay and can be reached through this publication. Opinions expressed here are solely his own.

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Stephen L. Kline, Esq.
ARMSTRONG LAW FIRM
stephenk@arm-law.com

Buzz from the Street:

Liabilities has a new wrinkle and you thought WC statute of limitations was a myth.

What is the date of injury for a cumulative trauma?

In a published opinion, the Second District Court of Appeal, issued an important ruling in the case, State Compensation Insurance Fund v. Rodarte, 69 Cal Comp Cases 579.

The facts are as follows: Ms. Rodarte suffered right arm symptoms first in July, 1997. She filed a claim and began treatment in October, 1997. She returned to modified work with restrictions. She lost no time from work. She never returned to full duty. On August 7, 1998, she left work and began temporary disability.

The WCAB found that under Labor Code 5412, her last date of injurious exposure was the August 7, 1998 date and assessed the Labor Code 5500.5 liability accordingly. CIGA in place for Cal Comp was dismissed and SCIF had the entire liability.

SCIF sought a Writ and the Court said “the date of injury under section 5500.5 requires compensable temporary disability or permanent disability. Medical treatment alone is not a disability, but it may be evidence of compensable permanent disability, as may a need for the splints and modified work..” They sent the case back for a determination in accordance with their opinion.

Clearly the flexibility of the cumulative trauma dates are influenced by this ruling and the shifting of liabilities has a new wrinkle. There are reports that an Appeal from this decision will be sought with the Cal Supreme Court.

WCAB requests comments on SB 899 retroactivity.

Following up with its decision in Davis v. City of Sacramento, (2004) 32 CWCR 132, the WCAB in a memo has asked for comments on the following facts: Applicant was first injured on 3/25/93 and settled by C&R on 2/8/96. He had a subsequent injury on 12/2/97. A trail Judge made an Award on 4/7/04 for the second injury without any apportionment to the first. On reconsiderations, defendants have asked that Labor Code sections 4663 and 4664 be applied. The questions from the Memo are: 1) Are the apportionment sections of SB 899 applicable to those facts? 2) If so, is an order approving a C&R a prior award of PD for purposes of the conclusive presumption in section 4664 (b)?

The Davis case was sent back to the Trial Judge by the WCAB requesting that the WCJ reevaluate the apportionment evidence in light of the SB 899 changes. The Davis order was not a final one so it is not able to be appealed and does offer a shed of information that the retroactivity of the apportionment provisions are not be overlooked.

Comments are due by 8/2/04 to the WCAB Board Secretary, PO Box 429459, San Francisco 94142.

Miscellaneous Decisions

Kelly Temporary Services v WCAB (Ringleb), 69 Cal Comp Cases 568, the Second District reversed and annulled a WCAB decision. The Court said the WCAB had no discretion not to allow credit against an employer’s workers’ compensation liability in an amount equal to that which they paid the EDD in satisfaction of its lien. The Court said that there could no double recovery for the Applicant.

Morris v WCAB, 2004 Cal Wrk Comp LEXIS 181, the Fourth District upheld the one year statute of limitations when the applicant testified that she knew or should have known that her disability was work related more than one year before she filed her Application. Defendant’s failure to give her a claim form did not prevent the statute of limitations when the WCAB found that the Applicant was aware of her workers’ compensation rights. And you thought WC statute of limitations was a myth?

Thanks for your attention. Enjoy the rest of the Summer!

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POLL

     
 

Results of the July Poll

Does Rate Regulation Need to be Enacted?

Yes

81.8%

No

18.2%

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Events Calendar
August
DATE/TIME EVENT/CONTACT LOCATION SPEAKER/TOPIC
Tuesday
August 10
11:30 a.m. Registration
11:15 a.m.
VICA Luncheon
$35 for VICA members,
$40 for non-members
Contact: www.valleyica.org
For more information contact:
Mark Smith Recording Secretary 916-922-3512 ext 4403
Marriott Hotel
Rancho Cordova
11211 Point East Drive
Rancho Cordova, CA 95742
Speaker:
Suzanne Honor-Vangerov
Workers' Compensation Manager,
Department of Industrial Relations, Division of Workers' Compensation - Medical Unit
Topic:
SB 899: Another Perspective -- What We Need to Know Now!
Tuesday
August 10
10:30 am – 1:00 pm
Registration:
10:15 am
Alliance Occupational Medicine Free Seminar
Contact: Rena Flovin
408 790-2906
Alliance Occupational Medicine
315 South Abbott Ave
Milpitas , CA 95035
408-790-2900
Topic:
Unravel the mystery of the Acronyms: FMLA, CFRA, PDL WORKERS’ COMP, ADA FEHA, SDI PFL…
What many employers don’t know
Speakers:
Dan Azar MD
Director of AOM
Meliessa Ogrodowski
Senior Consultant
TPO Human Resource Management
Thursday
August 19
Luncheon Registration is at 11:30 am and the speaker and lunch starts at 12:00 pm
DVICA Luncheon
Contact: dvica@dvica.org
1-800-927-3815
Scott’s Seafood Restaurant
1333 N. California Blvd.
Walnut Creek, CA
Speaker:
TBA
Topic:
TBA
Friday
August 20
11:15 am - 11:30 am Registration
11:30 am - 1:00 pm Speaker and Lunch
SBICA Luncheon
Adjusters can Attend Luncheons for $5 during “Summer Sizzle”call or email for details
Contact:
Cindy Delgado

408-828-2000
Eight Forty North First Restaurant
840 N. 1st Street (near Hedding St.)
San Jose, CA 95110
Speaker:
Lucy Lin MD
Topic:
The AMA Guidelines--
A Sneak Preview
Wednesday
August 25
11:30 am
RSVP no later than Monday before the event
SFICA Luncheon
Contact:
Eric Schmit

510 893-4111 ext. 250
Oakland Marriott City Center
1001 Broadway
Oakland, CA
Speaker:
TBA
Topic:
TBA

Have an insurance related event coming up?

Email us the relevant information and we can place it in our Events Calendar. Send us a note with the relevant facts and sponsoring organization to eventform@adjustingworld.com

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