Let’s talk about another fun claims handling issue under
SB 899.
As we all know, if a claim is delayed in order to get a medical
opinion, we need to go through the panel QME process. But what
do we do with a delayed psych claim?
The old process had us assign an investigator to take statements
from the coworkers and supervisors. We would obtain the medical
records and set up an AOE/COE evaluation in order to determine
if more than 50% of the employee’s stress was work related.
Now, we assign the investigator, get the medical records and wait
for the employee to request a panel Qualified Medical Evaluator.
Once we have been notified of the appointment, we have to send
all the information we intend to send to the QME to the employee,
at least 20 days prior to the examination.
Guess what? The employee gets to object to any non-medical information.
If they do, the material is not sent to the QME. Gee, if the only
information the doctor gets is what the employee tells him or her,
what is the opinion going to be? How many non-compensable stress
claims do you think we will see?
Another issue with a psyche claim has to do with the medical information.
What can we send to the employee? A lot of times the treating doctor
will advise us not to release the information to the patient. If
we cannot send the medical to the employee, can we send it to the
QME?
In my humble opinion we are going back to the old days when it
was real hard to deny a stress claim on a medical basis.
It seems like an odd question. Why would they? Chiropractors
don’t prescribe medications, they don’t perform surgery,
nor are they a “one visit and you’re cured” solution.
From a defense point of view, chiropractors appear to contribute
minimally to the recovery of the injured worker. However, chiropractors
play a very important and vital role in the Worker’s Compensation
system.
Chiropractic fills the gap between cases requiring minimal treatment
and those requiring surgical intervention. Most Workers’ Compensation
cases fall into this category as a great number are musculoskeletal
in origin. Of those, the vast majority do not require surgery.
If surgery is not indicated, then the orthopedic approach is usually
medications and physical therapy. The chiropractic approach is
somewhat different. Chiropractors are ideal in resolving these”middle
of the road” type injuries. ACOEM Guidelines support manipulation
for acute low back injuries. A chiropractor’s main tool is
manipulation and they are experts at it. Chiropractors perform
manipulation and most incorporate physiotherapy modalities/exercises
in their practices. This allows the injured worker the benefit
of chiropractic manipulation and the healing properties of physical
therapy.
Many injured workers prefer a more natural approach to healthcare.
These workers tend to have a more natural lifestyle. They tend
to eat better, exercise, and avoid medications which they feel
mask the problem rather than resolve it. Chiropractors do not incorporate
medications in their treatment regime; rather they believe that
the body should be allowed to heal itself. Using the natural approaches
of manipulation and physiotherapy the injured worker can heal faster
and without the use of medications that mask the pain. Of course,
there are times when medical intervention is required and chiropractors
should recognize those signs and promptly refer out to a specialist.
Usually the industrial injury is not the first injury that the
injured worker has encountered. Most have had other injuries such
as car accidents, sports injuries or general aches and pains. They
may have sought chiropractic treatment in the past and had success
with it. When the work related injury occurs, the injured worker
wants to return to the chiropractor because they have obtained
relief from it. This is not an uncommon scenario. It happens all
the time. They believe that because the chiropractor helped them
resolve from the injuries from a car accident that the chiropractor
can help with the low back strain from lifting at work.
I have seen many cases where chiropractic treatment helped the
injured worker when all other forms of treatment had failed. Chiropractic
is a great option for musculoskeletal injuries that do not require
surgery. Chiropractors can perform physiotherapy and manipulation,
giving the injured worker the best of both worlds. The key is making
sure that the injured worker finds a good and competent chiropractor.
There are good and bad in every specialty and chiropractic is no
exception. A great chiropractor can make all the difference. If
the injured worker is not progressing, then the injured worker
may be treating with the wrong chiropractor. If you feel that the
injured worker is not treating with the best chiropractor, then
case management may be indicated to move care in an appropriate
direction.
About the author: Dr. Webb is the Supervisor for Chiropractic
Field Case Management for Professional Dynamics, Inc. She also
is an Examiner for the National Board of Chiropractic Examiners
and a Qualified Medical Evaluator. Professional Dynamics is a California
based company that provides chiropractic case management, nurse
case management, and utilization review services. You can contact
Dr. Webb at Drwebb@adjustingworld.com.
Joan Lloyd is a management consultant, executive coach, workshop trainer
and professional speaker. www.JoanLloyd.com,
(800) 348-1944
Strategies
for reducing stress at work
“You
don’t understand, Joan. I know how to treat people and talk
to people. But when I’m under stress I just don’t do
it” This manager was carefully and calmly explaining to me
why he was demeaning, sarcastic and highly volatile with people.
Interestingly, he honestly believed that his high stress defense
got him off the hook. More >>
In my last article I discussed carpal tunnel syndrome. Likewise, the
conditions of degenerative disc disease and disc herniation are related
to genetic factors.
The most important factors in degenerative disc disease and disc herniations
are now known to be related to genetic factors, smoking, and obesity
and deconditioning. Studies in Sweden 30-40 years ago showed that episodes
of acute low back pain manifested by severe lumbar pain, spasms, etc.
occur in 50 to 80% of all adults on one or more occasions. That same
study showed that no matter how much the perceived discomfort the first
48 hours, the natural history of recovery was benign. The studies encompassed
thousands of the natural history in these patients who were not treated
and this very large Swedish study indicated that 70% of patients were
symptom-free in eight weeks, regardless of treatment. The patients who
have prolonged spinal disability related to degenerative changes and
herniated discs are not included in this usual group.
The back sprains that occur in the normal healthy population are just
as likely to occur off the job as on the job. Any activity of daily living
is sufficient to trigger one of these events. Absent a substantial documented
industrial event or load, these events occur randomly. However, if an
individual bends over the refrigerator while on his or her lunch and
has their back go out, then legislatively the patient is considered to
be an injured worker. The same event might have occurred just as easily
when the patient leaned over to brush their teeth in the morning.
Therefore, the legislators could immediately produce a large savings
in the worker’s compensation system by apportioning to pre-existing
conditions, and changing the language that defines the condition that
arises out and in the course of employment to match legislative language
in most other states that have substantially lower costs.
Once a workers’ injury has been declared as arising out of and
in the course of employment, it would seem that it would be economically
cost effective to get that individual back to work as soon as possible
and as safely as possible and without the intervention of an attorney.
This goal is best accomplished by early and accurate diagnosis, early
definitive treatment and early detailed explanation to the patient as
to what condition he or she has and what condition he does she does not
have.
I believe it has already been shown that early specialty care is cost
effective in musculoskeletal disease.
In my experience, I find these goals and criteria are not met when patients
are treated in the usual occupational medicine, emergency room or family
practitioner setting.
Another center for excess costs on the provider’s side can be
inappropriate ongoing patient treatment, incurring expense but without
demonstrating and substantial improvement in the condition.
There are practice guidelines for low back pain, radicular pain, shoulder
pain, knee pain, etc. which are widely available. If a patient plateaus
at an unacceptable level, treatment and diagnosis need to be evaluated
by a specialist. For most musculoskeletal conditions, one expects to
see vast improvement within the six week period.
My next article will address exorbitant facility fees.
1. Do the guidelines prevent an injury from becoming chronic?
The guidelines do encourage mobilization and return to function in a
rapid manner, which may certainly occasionally prevent an acute injury
from becoming chronic. Similarly, chronic use of narcotic analgesia is
not encouraged by the guidelines. The guidelines state that if the patient
fails to functionally improve as expected with treatment, the condition
should be reassessed to correct the diagnosis and treatment plan. On
the other hand, sometimes in the comp setting, there can be delay in
needed testing and treatment, or a question of relative cost saving which
sometimes will encourage a less that optimum recovery and promotion of
a chronic problem, in my experience.
2. What diagnostic tests are not appropriate under ACOEM?
The guidelines are lacking, at times in specifics regarding exactly
what tests are allowed under what conditions. The generalization however
is that if the patient is not progressing as expected with treatment,
and if there is "physiologic" evidence of tissue insult or neurological
dysfunction, and if there are "red flags", particularly in order to avoid
surgery, testing is encouraged. Red flags may include fractures, dislocations,
infections, tumors, inflammation, progressive neurological deficit or
vascular compromise, as well as to rule out other regional issues such
as renal colic, appendix, Urinary tract infections, etc. The guidelines
suggest almost no testing until after one month of symptoms, especially
x rays unless the above criteria is met. Lumbar spine radiographs should
not be recommended in the absence of red flags for serious spinal pathology
unless the pain persists for at least six weeks. However, it may be appropriate
when the physician believes it would aid in patient management to order
x-rays. This appears to open the door for subjective issues.
Certain tests such as some arthrograms and Lumbar discograms are not
recommended by the guides based on reports they have adopted, but which
may not be based on a comprehensive review. (opinion)
Alan Roth, MD JD is a practicing physiatrist in the East Bay and can
be reached through this publication. Opinions expressed here are solely
his own.
Liabilities has a new wrinkle and you thought WC statute
of limitations was a myth.
What is the date of injury for a cumulative trauma?
In a published opinion, the Second District Court of Appeal, issued
an important ruling in the case, State Compensation Insurance
Fund v. Rodarte, 69 Cal Comp Cases 579.
The facts are as follows: Ms. Rodarte suffered right arm symptoms
first in July, 1997. She filed a claim and began treatment in October,
1997. She returned to modified work with restrictions. She lost
no time from work. She never returned to full duty. On August 7,
1998, she left work and began temporary disability.
The WCAB found that under Labor Code 5412, her last date of injurious
exposure was the August 7, 1998 date and assessed the Labor Code
5500.5 liability accordingly. CIGA in place for Cal Comp was dismissed
and SCIF had the entire liability.
SCIF sought a Writ and the Court said “the date of injury
under section 5500.5 requires compensable temporary disability
or permanent disability. Medical treatment alone is not a disability,
but it may be evidence of compensable permanent disability, as
may a need for the splints and modified work..” They sent
the case back for a determination in accordance with their opinion.
Clearly the flexibility of the cumulative trauma dates are influenced
by this ruling and the shifting of liabilities has a new wrinkle.
There are reports that an Appeal from this decision will be sought
with the Cal Supreme Court.
WCAB requests comments on SB 899 retroactivity.
Following up with its decision in Davis v. City of Sacramento,
(2004) 32 CWCR 132, the WCAB in a memo has asked for comments on
the following facts: Applicant was first injured on 3/25/93 and
settled by C&R on 2/8/96. He had a subsequent injury on 12/2/97.
A trail Judge made an Award on 4/7/04 for the second injury without
any apportionment to the first. On reconsiderations, defendants
have asked that Labor Code sections 4663 and 4664 be applied. The
questions from the Memo are: 1) Are the apportionment sections
of SB 899 applicable to those facts? 2) If so, is an order approving
a C&R a prior award of PD for purposes of the conclusive presumption
in section 4664 (b)?
The Davis case was sent back to the Trial Judge by the WCAB requesting
that the WCJ reevaluate the apportionment evidence in light of
the SB 899 changes. The Davis order was not a final one so it is
not able to be appealed and does offer a shed of information that
the retroactivity of the apportionment provisions are not be overlooked.
Comments are due by 8/2/04 to the WCAB Board Secretary, PO Box
429459, San Francisco 94142.
Miscellaneous Decisions
Kelly Temporary Services v WCAB (Ringleb), 69 Cal Comp
Cases 568, the Second District reversed and annulled a WCAB decision.
The Court said the WCAB had no discretion not to allow credit against
an employer’s workers’ compensation liability in an
amount equal to that which they paid the EDD in satisfaction of
its lien. The Court said that there could no double recovery for
the Applicant.
Morris v WCAB, 2004 Cal Wrk Comp LEXIS 181, the Fourth
District upheld the one year statute of limitations when the applicant
testified that she knew or should have known that her disability
was work related more than one year before she filed her Application.
Defendant’s failure to give her a claim form did not prevent
the statute of limitations when the WCAB found that the Applicant
was aware of her workers’ compensation rights. And you thought
WC statute of limitations was a myth?
Thanks for your attention. Enjoy the rest of the Summer!
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